Privacy Policy.

When you interact with vvikramsingh.com, we may collect different types of information to provide our services effectively. We only collect data that is necessary, proportionate, and lawful.

Personal Info

Name, email address, phone number, billing address, and payment details when you enroll in a course, contact us, or subscribe to our newsletter.

Account Data

Login credentials, course progress, certificates earned, and community contributions linked to your OTOECOM account.

Technical Data

IP address, browser type, device identifiers, operating system, referral URLs, and pages visited — collected automatically through cookies and analytics tools.

Communication

Records of your conversations with us via WhatsApp, email, support tickets, and community channels for service improvement and quality assurance.

We use your personal information strictly for legitimate business purposes, including:

• Course Delivery: Granting access to enrolled courses, live classes, recordings, and the seller community.
• Account Management: Creating, maintaining, and securing your user account.
• Payment Processing: Processing your course enrollment fees through trusted payment gateways.
• Customer Support: Responding to your queries via WhatsApp, email, or community channels.
• Marketing Communication: Sending course updates, free training, offers, and educational content — only if you have opted in.
• Service Improvement: Analyzing aggregated, anonymized usage data to improve our courses, website performance, and learner experience.
• Legal Compliance: Complying with Indian laws, tax obligations, and responding to lawful requests from authorities.

We do not sell your personal data to third parties. Ever.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze traffic patterns. The cookies we use are categorized as follows:

• Essential Cookies: Required for the website to function — like keeping you logged in or remembering items in your cart. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with the site (Google Analytics, Microsoft Clarity). Data is anonymized.
• Marketing Cookies: Used to deliver relevant ads on third-party platforms (Meta Pixel, Google Ads). Only set if you consent.
• Preference Cookies: Remember your language, region, and display preferences.

We share your personal data only in limited, clearly-defined circumstances:

• Service Providers: Trusted partners that help us operate the platform — payment gateways (Razorpay, Cashfree), email tools (SendGrid), analytics (Google), and hosting (AWS / Hostinger).
• Course Faculty: Anonymized progress data may be shared with instructors to personalize your learning.
• Legal Authorities: If required by law, court order, or to protect against fraud, illegal activity, or threats to safety.
• Business Transfers: If Mittix AlgoTech LLP is involved in a merger, acquisition, or asset sale, your data may transfer under the same protections.
• With Your Consent: Any other sharing happens only after you explicitly agree.

Our website integrates with several third-party services, each with their own privacy policies:

• YouTube (Google LLC) — for embedded video content
• WhatsApp Business (Meta) — for direct communication and support
• Razorpay / Cashfree — for secure payment processing
• Google Analytics & Tag Manager — for website analytics
• Meta Pixel — for advertising and remarketing
• Hotjar / Clarity — for user experience analysis

We are not responsible for the privacy practices of these third parties. We recommend you review their respective privacy policies before sharing personal data with them.

We take the security of your data seriously. Industry-standard measures we implement include:

• SSL/TLS Encryption on all data transmissions across our website and APIs.
• Encrypted Databases with restricted access controls and regular security audits.
• Secure Cloud Hosting with reputable providers like AWS, with regular backups.
• Strong Password Hashing using industry-standard algorithms (bcrypt).
• Two-Factor Authentication available for sensitive admin accounts.
• Regular Security Reviews and vulnerability assessments by our technical team.

Under Indian law and our internal data protection policy, you have the following rights:

• Right to Access: Request a copy of all personal data we hold about you.
• Right to Rectify: Correct any inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your data (subject to legal retention requirements).
• Right to Object: Object to certain types of data processing, especially direct marketing.
• Right to Withdraw Consent: Withdraw consent for data processing at any time.
• Right to Portability: Receive your data in a structured, commonly-used format.
• Right to Complain: Lodge a complaint with the relevant Indian data protection authority.

To exercise any of these rights, contact us at hello@otoecom.com. We respond within 30 days.

We retain your data only as long as necessary for the purpose it was collected, plus a reasonable buffer for legal compliance:

Account Data

Retained while your account is active, plus 24 months after closure.

Payment Records

Retained for 8 years to comply with Indian tax and accounting laws.

Communication

Support emails and WhatsApp chats are kept for 3 years for quality and dispute resolution.

Analytics

Anonymized analytics data is kept for up to 26 months as per industry standards.

Marketing Consent

Records of consent & opt-outs are kept indefinitely to honor your preferences.

Our services are intended for users 18 years and older. We do not knowingly collect personal information from children under 18 years of age.

If we discover that we have inadvertently collected personal information from a minor without verified parental consent, we will delete that information immediately.

If you believe a minor has provided us with personal information, please contact us at hello@otoecom.com so we can take appropriate action.

While our primary operations are based in India, certain third-party services we use (such as Google Analytics, AWS hosting, Meta Pixel) may store and process data on servers located outside India.

When data is transferred internationally, we ensure that:

• Transfers happen only to countries with adequate data protection laws or via legally approved transfer mechanisms.
• Third-party processors sign data processing agreements committing them to protect your data.
• You retain all rights granted under this policy regardless of where your data is processed.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website homepage.
• Send an email notification to registered users (for significant changes).
• Provide at least 30 days notice before material changes take effect, where feasible.

We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

Legal Entity

Mittix AlgoTech LLP (operating as OTOECOM / vvikramsingh.com)

Email

hello@otoecom.com

WhatsApp

+91 93551 17757

Working Hours

Monday to Saturday, 10:00 AM — 7:00 PM IST

Response Time

We respond to privacy-related inquiries within 30 days of receipt.